I am really furious and fed-up with CIMB Bank. This morning my wife received a letter from CIMB dated 5 February 2008 which I reproduce as below:
"According to our records, your account is in arrears as detailed below:
Installment due as at 02/02/2008 RM 604.48
Overdue Interest RM 00.00
Miscellaneous Charge RM 56.91
Total Amount Due RM 661.39
Kindly settle the above amount immediately to avoid any additional charges and further action."
Please note that my wife was never late in paying her car loan. But this month since Feb 1 falls on Hari Wilayah and a holiday, she was unable to pay on that day. Saturday (2/05) and Sunday (3/05) the bank is closed. So she was only able to pay on Monday , 4 February.
The bank sending her this letter is totally unjustified. Pray tell, CIMB how could she pay any sooner seeing that the bank is closed from 1 to 3 February. Why send her the letter? And to add insult to injury, there was a RM56.91 miscellaneous charge. The miscellaneous charge was not explained. What is it for? For sending the letter that was not supposed to be sent in the first place?
I give up with CIMB, after this car loan is paid off, we are not going to take any other loan from CIMB. I am also advising my friends and relatives to stop banking with CIMB. And if they are thinking of taking a loan with CIMB, they should forget it!
On another note, I also have a housing loan with Affin Bank, and I have no such problem with them.
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3 comments:
Salam bro,
CIMB, quite like Mayban and many institutions - financial or otherwise - have grown too big for their shoes, and have forgotten it is their retail customers who have helped them to be where they are now. Best thing you should do if I were you, is to approach their branch as well as their PR office. Then write a letter to their CEO and cc it to the GM of Operations, Branch Manager, FOMCA as well as The Star. InsyAllah, the matter will be looked into in your favour. If not, then you have shown the readers what CIMB is all about. Best of luck!
Salam miqdad:
Few friends had that sort of experience with CIMB too.
Maybe bcoz apparently NUBE had some 'secret' deal with PL.
No surprises here as Malaysian banks have always behaved that way. The customer is always wrong. I blame it on Bank Negara, who allows banks to make millions (some billions) in profits at the expense of the consumers.
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